2024 Greatest Hits:Adobe CJA Feature Releases

2024 Greatest Hits:
Adobe Customer Journey Analytics Feature Releases

Adobe Summit 2025 is just around the corner, and as always, I’m excited to see all of the innovations and fresh insights into the future of solutions and strategies for data driven marketing!

As we gear up for this year’s event, it’s the perfect time to reflect on some of the game-changing advancements from the past year.

In that spirit, I’m diving into what I consider some. of the “greatest hits” from Adobe’s feature releases in 2024 — updates that have redefined how businesses can analyze, understand, and act on data.

For this post focused on CJA, whether you’re a seasoned user or just exploring its potential, these highlights are worth considering in anticipation of this year’s announcements.

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Journey Canvas Visualization

For years, I’ve talked to colleagues about the way we visualize data, across all of the touchpoints in a customer journey. When CJA introduced the “people” metric, I saw the opportunity for all of us to get closer to this view within the Adobe Analytics ecosystem. Flow and fallout visualizations were fine, but they didn’t get to quite the right view of what is needed to really tell the story. The journey canvas is truly a game changer.

For those of us who use Journey Optimizer (AJO), the canvas is familiar territory, but having the opportunity to leverage this within CJA itself has materially changed how we can assess the success of customer touchpoints so we can facilitate a better customer experience and derive more value from our investments. Watch the video below to see this feature in action.


AI Assistant

We all know that the industry is rapidly adopting AI capabilities wherever possible, and AI Assistant in CJA is no exception. I did a presentation at the first in-person Adobe Skill Exchange in NYC a few years ago, about the Data Dictionary, and the benefit of having features/documentation embedded directly in a platform for use. I’d say the same for AI Assistant. Sure, we can use external AI assistants to get some similar details, but the privacy considerations around entering data into open AI models are significant, and it doesn’t fully contextualize the way the insights are identified. AI Assistant allows you to use natural language prompts to identify trends within the data for reporting in CJA, and activation in other AEP related solutions (AJO, Target, etc…).

A key benefit of Analytics and Customer Journey Analytics that I’ve spoken about many times, is the idea of enabling self-serve access and ease of use for data that might otherwise require specific skills to access. AI Assistant also allows for easy fine-tuning, where users can ask a variety of iterative questions, refining the analysis until they get the desired output.

Worth noting that AI Assistant can make analytics more user-friendly for non-technical users by providing guided recommendations. I will always work to champion accessibility and ease of use.


Graph-based Stitching

person hand embroidering on white textile

Graph based stitching is an update to data stitching capabilities in Customer Journey Analytics that connects data across multiple sources for a unified customer view. CJA has it’s own data lake, and previously only had the ability to utilize a single ID to stitch to (unlike Profile in AEP that allows for dynamic updates to a profile as the customer continues along a journey), Data Distiller was required to stitch additional IDs. Now, with Graph-based Stitching (GBS), data can be stitched across more than one ID, specifically for CJA.

Graph-based stitching can reduce data duplication and errors, improving the quality of unified profiles. It can also provide a more complete view of the customer journey across multiple touchpoints. It’s also scalable, allowing for more efficient handling of large datasets and complex relationships, making it well suited to handle diverse customer data.


Intelligent Captions

Clearly I’m a bit obsessed with operational efficiency, but let’s be honest: who doesn’t want to work smarter, not harder? I also continue to note how the more time we free up from manual/administrative tasks, the more time and effort we can put into launching more revenue driving content, and more innovative solutions.

Intelligent captions does exactly what the name says. You create a visualization based on a table of data, and then hit a button and it surfaces key data points, in a summary, to highlight anomalies, correlation, trends, spikes, etc… Watch the below video for more info. It’s a really elegant solution to reducing time to insight.


Alerts in CJA

Last, but certainly not least, are alerts in CJA. A key benefit of CJA is the ability to combine a multitude of data types, including Analytics, CRM, offline and other types of data sets. One of the challenges of this, however, is the idea that sometimes data doesn’t land exactly as expected – OR – as we see with Adobe Analytics, sometimes the data appears to be out of the expected range. There are nuances on how this feature operates differently than in Analytics, and you can read more about those details here, but even with those considerations, this was a highly awaited feature that released in 2024.

If you have questions, or just want to talk analytics, activation, and anything in-between, reach out to me at Katie@DataOnTrend.com.

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Empowering Businesses with Data-Driven Insights. At Data on Trend, we help businesses unlock the full potential of Adobe Analytics, Adobe Customer Journey Analytics, Adobe Target, Adobe Real-Time CDP, and Adobe Experience Platform. Our expert insights, strategic frameworks, and hands-on guidance empower organizations to optimize marketing performance, enhance customer experiences, and drive operational efficiency. Explore our latest blog posts on marketing technology data strategy, book reviews, and productivity tools to stay ahead in the ever-evolving digital landscape. Get in Touch: Have questions or need expert consulting? Reach out at katie@dataontrend.com. Follow Data on Trend on Instagram, Linked In and Facebook, for real-time updates and industry trends!

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Unlocking Holiday Profits: Data-Driven Strategies for All Businesses

Unlocking Holiday Profits:
Data-Driven Strategies for All Businesses

There are many different perspectives on this time of year. The messaging conveyed by much of the media is that it’s a perfect time of year for gift giving and celebrating the holidays together. While this isn’t the experience for everyone, it certainly is a great time for a deal, whether for someone else or simply something you need for yourself.

For retailers, automating marketing and sales strategies to improve business conversion this time of year, is crucial. I would argue that no business is too small to reap the benefits of utilizing data, automation and analytics. According to a report by Score, “small businesses that leverage data analytics tools can see an increase in sales by 15% compared to those that don’t.”

Black Friday and Cyber Monday are undoubtedly great opportunities for commercial shopping and driving the last major push for revenue for the calendar year. With the addition of Small Business Saturday, shoppers can also support small businesses, both locally and online. Regardless of business size, industry, or messaging, looking at customer behavior in order to predict and prepare for increased shopping is an opportunity to learn more about shopping trends, purchase behaviors and customer segmentation, and ultimately drive sales.

Using analytics platforms, and the data contained within, gives the ability to understand customer behavior, sales numbers, and marketing output, lending to a data driven approach for optimizations and increased sales.

While I talk a lot about the idea that driving conversions isn’t all there is to effective data-driven marketing, it’s obviously an important way for businesses to thrive and reinvest profits into capital improvements, marketing, etc…

For this week’s blog post, I’ll be showcasing an overview that will demonstrate how to use Analytics and configure your site for successful holiday sales.

Step 1: Configuring Analytics on Your Site.

  1. Report Suite: The first step you should take when using an analytics tool like Google Analytics or Adobe Analytics, is creating a report suite. It acts as a basket for all reports and data collected over time.
  2. Understand and Configure Marketing Channels: Leverage out of the box, pre-defined marketing channel logic, that will assign traffic based on source. You can also customize the rules to include specific tracking codes. If you’d like to better understand how to utilize marketing channel attributes (via UTM parameters), you can check out my other post here.
  3. Set Goals and Key Events/Performance Indicators: It is important for a business to establish ways to measure success such as: revenue, average order value, visits, etc… Additionally, one can determine events such as product views, add to carts and purchases. This is a comprehensive guide on KPI’s and the ones that may help your business get the visibility it needs into performance.

Step 2: Adding Tags for Key Events

  1. Configure Analytics Tags: By adding a Tag Manager to your website (like Google Tag Manager, Adobe Tags, Tealium, etc…), you can allow for better ease of use and security than adding code directly into the code base. There are free and paid options.
  2. Add Analytics Tags to Site Events: Tags are code snippets (pixels or javascript) that can be attached to elements on a site, such as a button click or page load.

Step 3: Custom Reports and Dashboards

  1. Create Reports: Most analytics platforms have out of the box reports that can be used to track traffic sources, conversions and sales. You can also create custom reports, often by utilizing drag and drop actions. Use them to identify trends and to help make business decisions backed by data.
  2. Create dashboards: Make use of dashboards to help visualize your data which can also make it more digestible to a larger group of stakeholders. This is important as it helps to spot problems and opportunities.

In another post, I’ll show ways to analyze the reports and dashboards to recognize key trends and insights, as well as the time periods that are especially useful to compare. Setting up analytics platforms in advance of the holidays is a great way to ensure you collect data that is helpful in driving your sales. Also, adhering to best practices, and initially utilizing out of the box capabilities will enable you to be in a good position to collect and interpret data in a consistent and accurate way.

If you have questions, or just want to talk analytics, activation, and anything in-between, reach out to me at Katie@DataOnTrend.com.

Nothing is Certain Except Data and Taxonomies.

taxonomy

I find myself having conversations about data taxonomies enough that I thought it warranted a blog post.

My conversations about data typically start with a spirited discussion on use cases and platforms, and almost always end with me discussing how data structure is a key step to making sure that once all of the data is brought together (usually for use in a CDP), it’s usable. The data has to be useable in terms of data quality, but also in terms of context. GIGO is a very real thing (Garbage In, Garbage Out), but there are implications of having messy data. Extraneous, misaligned data can waste space and time.

green and yellow printed textile

I believe that data can be the most valuable commodity a person or entity has, and the real value lies in how it can be used. If the data is stored and structured in a meaningful way, it can be worth its weight in gold.

So, let’s start at the top…

What’s a Taxonomy, you ask?

According to the Oxford English Dictionary, a Taxonomy (/takˈsänəmē/) is “a system of classification.” It can be used in many different ways, including in Biology with regard to organisms, but it can also be used for inanimate objects and data, like attributes/qualities of an item.

I often talk about clarity of language in business, based on function and context. This is one of those times that this is especially important. Product hierarchy and classifications are part of a Taxonomy. Marketing parameters and campaign attributes are part of a Taxonomy. Yet these are two separate but related systems of classifications.

taxonomy

Why is this Actually Important?

taxonomy

Low quality data is a problem for so many reasons. The quality isn’t just contingent on the setup within the technology itself, like incorrect values or errors in processing; it can also be based on how the data is organized. If data points are correlated incorrectly or without consideration of the business need, not only can it lend to operational inefficiency, but it can also cause incorrect insights to be derived.

Channels, Hierarchies and Parameters, oh my!

As I mentioned above, business context is critical to these exercises. My examples below aren’t intended to serve as specific guidance for a business, but rather a way to consider the setup.
You can reach out to me directly if you want to discuss your business needs.

We’re uniquely positioned as an industry to be able to bring together 1P and 3P data in a more integrated way, through platforms like CDP’s and using various API’s and server side solutions. Historically, while we’ve had more access to raw, granular tracking data, privacy centricity and regulatory considerations have necessarily changed that approach. This makes operational efficiency more important than ever, and properly structuring data drives faster time to insight and more opportunities to activate on that data.

For the rare business that is starting fresh, identifying and then prioritizing the data sets to properly classify is a great exercise to do from the start. For the overwhelming majority of businesses that already have a significant amount of data, structured in a variety of ways, the exercise becomes a matter of reclassifying the metadata and identifying how best to marry data sets to derive the right insights. Prioritization is still key, and that’s based on what the most critical outcomes and use cases are at the time that the exercise is being performed.

Campaign Classifications & UTM Parameters

UTM parameters, or Urchin Tracking Module parameters, are values added to a URL to track campaign results. These parameters can be ingested in to Analytics systems like Adobe Analytics and Google Analytics, via processing rules that parse the values into meaningful classifications for reporting. Below is an example of the structure and data that can be appended to the URLs.

taxonomy

In order to effectively analyze the attributes, and results, from URL parameters, it’s important to know how the business rules translate those parameters into actionable insights. Finding an illustrative way to associate these values will save time for teams and individuals to understand how to choose the best KPI’s for campaigns, based on forecasts, historical trends, and results. Understanding how best to tie the funnel (Awareness, Interest, Consideration, etc) to channels (SEM, Display, Out of Home (OOH), Social, etc…) to sub-channels, tactics, and products, is an important way to link all of these aspects of a campaign together.

Product Taxonomies

For businesses that are selling products, having them properly associated with categories is another critical exercise. Fruit is a great example of this. Fruit is a top category, followed by type of fruit, then by subtype, color, variety, etc… If you want to sell more apples, understanding what attributes make that type of fruit the most desirable, by season, is achievable through how the metadata is associated with transactions, and ultimately to the people making the purchases. We’ll address audience building, based on these attributes and results, in another post.

Don’t Let Bad Data Happen to Good People

Structuring data isn’t the sexiest effort, but many campaigns certainly are. Properly bringing organized data together can ensure you have robust measurement to accurately plan and activate. While the campaigns themselves are important for engagement, awareness and revenue, if you can’t determine what aspects of the campaign resonated and most effectively drove the intended results, then there’s money being left on the table.

If you have questions, or just want to talk analytics, activation, and anything in-between, reach out to me at Katie@DataOnTrend.com.