2024 Greatest Hits:Adobe CJA Feature Releases

2024 Greatest Hits:
Adobe Customer Journey Analytics Feature Releases

Adobe Summit 2025 is just around the corner, and as always, I’m excited to see all of the innovations and fresh insights into the future of solutions and strategies for data driven marketing!

As we gear up for this year’s event, it’s the perfect time to reflect on some of the game-changing advancements from the past year.

In that spirit, I’m diving into what I consider some. of the “greatest hits” from Adobe’s feature releases in 2024 — updates that have redefined how businesses can analyze, understand, and act on data.

For this post focused on CJA, whether you’re a seasoned user or just exploring its potential, these highlights are worth considering in anticipation of this year’s announcements.

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Journey Canvas Visualization

For years, I’ve talked to colleagues about the way we visualize data, across all of the touchpoints in a customer journey. When CJA introduced the “people” metric, I saw the opportunity for all of us to get closer to this view within the Adobe Analytics ecosystem. Flow and fallout visualizations were fine, but they didn’t get to quite the right view of what is needed to really tell the story. The journey canvas is truly a game changer.

For those of us who use Journey Optimizer (AJO), the canvas is familiar territory, but having the opportunity to leverage this within CJA itself has materially changed how we can assess the success of customer touchpoints so we can facilitate a better customer experience and derive more value from our investments. Watch the video below to see this feature in action.


AI Assistant

We all know that the industry is rapidly adopting AI capabilities wherever possible, and AI Assistant in CJA is no exception. I did a presentation at the first in-person Adobe Skill Exchange in NYC a few years ago, about the Data Dictionary, and the benefit of having features/documentation embedded directly in a platform for use. I’d say the same for AI Assistant. Sure, we can use external AI assistants to get some similar details, but the privacy considerations around entering data into open AI models are significant, and it doesn’t fully contextualize the way the insights are identified. AI Assistant allows you to use natural language prompts to identify trends within the data for reporting in CJA, and activation in other AEP related solutions (AJO, Target, etc…).

A key benefit of Analytics and Customer Journey Analytics that I’ve spoken about many times, is the idea of enabling self-serve access and ease of use for data that might otherwise require specific skills to access. AI Assistant also allows for easy fine-tuning, where users can ask a variety of iterative questions, refining the analysis until they get the desired output.

Worth noting that AI Assistant can make analytics more user-friendly for non-technical users by providing guided recommendations. I will always work to champion accessibility and ease of use.


Graph-based Stitching

person hand embroidering on white textile

Graph based stitching is an update to data stitching capabilities in Customer Journey Analytics that connects data across multiple sources for a unified customer view. CJA has it’s own data lake, and previously only had the ability to utilize a single ID to stitch to (unlike Profile in AEP that allows for dynamic updates to a profile as the customer continues along a journey), Data Distiller was required to stitch additional IDs. Now, with Graph-based Stitching (GBS), data can be stitched across more than one ID, specifically for CJA.

Graph-based stitching can reduce data duplication and errors, improving the quality of unified profiles. It can also provide a more complete view of the customer journey across multiple touchpoints. It’s also scalable, allowing for more efficient handling of large datasets and complex relationships, making it well suited to handle diverse customer data.


Intelligent Captions

Clearly I’m a bit obsessed with operational efficiency, but let’s be honest: who doesn’t want to work smarter, not harder? I also continue to note how the more time we free up from manual/administrative tasks, the more time and effort we can put into launching more revenue driving content, and more innovative solutions.

Intelligent captions does exactly what the name says. You create a visualization based on a table of data, and then hit a button and it surfaces key data points, in a summary, to highlight anomalies, correlation, trends, spikes, etc… Watch the below video for more info. It’s a really elegant solution to reducing time to insight.


Alerts in CJA

Last, but certainly not least, are alerts in CJA. A key benefit of CJA is the ability to combine a multitude of data types, including Analytics, CRM, offline and other types of data sets. One of the challenges of this, however, is the idea that sometimes data doesn’t land exactly as expected – OR – as we see with Adobe Analytics, sometimes the data appears to be out of the expected range. There are nuances on how this feature operates differently than in Analytics, and you can read more about those details here, but even with those considerations, this was a highly awaited feature that released in 2024.

If you have questions, or just want to talk analytics, activation, and anything in-between, reach out to me at Katie@DataOnTrend.com.

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Empowering Businesses with Data-Driven Insights. At Data on Trend, we help businesses unlock the full potential of Adobe Analytics, Adobe Customer Journey Analytics, Adobe Target, Adobe Real-Time CDP, and Adobe Experience Platform. Our expert insights, strategic frameworks, and hands-on guidance empower organizations to optimize marketing performance, enhance customer experiences, and drive operational efficiency. Explore our latest blog posts on marketing technology data strategy, book reviews, and productivity tools to stay ahead in the ever-evolving digital landscape. Get in Touch: Have questions or need expert consulting? Reach out at katie@dataontrend.com. Follow Data on Trend on Instagram, Linked In and Facebook, for real-time updates and industry trends!

© 2024 Data on Trend. All Rights Reserved.

Unlocking Holiday Profits: Data-Driven Strategies for All Businesses

Unlocking Holiday Profits:
Data-Driven Strategies for All Businesses

There are many different perspectives on this time of year. The messaging conveyed by much of the media is that it’s a perfect time of year for gift giving and celebrating the holidays together. While this isn’t the experience for everyone, it certainly is a great time for a deal, whether for someone else or simply something you need for yourself.

For retailers, automating marketing and sales strategies to improve business conversion this time of year, is crucial. I would argue that no business is too small to reap the benefits of utilizing data, automation and analytics. According to a report by Score, “small businesses that leverage data analytics tools can see an increase in sales by 15% compared to those that don’t.”

Black Friday and Cyber Monday are undoubtedly great opportunities for commercial shopping and driving the last major push for revenue for the calendar year. With the addition of Small Business Saturday, shoppers can also support small businesses, both locally and online. Regardless of business size, industry, or messaging, looking at customer behavior in order to predict and prepare for increased shopping is an opportunity to learn more about shopping trends, purchase behaviors and customer segmentation, and ultimately drive sales.

Using analytics platforms, and the data contained within, gives the ability to understand customer behavior, sales numbers, and marketing output, lending to a data driven approach for optimizations and increased sales.

While I talk a lot about the idea that driving conversions isn’t all there is to effective data-driven marketing, it’s obviously an important way for businesses to thrive and reinvest profits into capital improvements, marketing, etc…

For this week’s blog post, I’ll be showcasing an overview that will demonstrate how to use Analytics and configure your site for successful holiday sales.

Step 1: Configuring Analytics on Your Site.

  1. Report Suite: The first step you should take when using an analytics tool like Google Analytics or Adobe Analytics, is creating a report suite. It acts as a basket for all reports and data collected over time.
  2. Understand and Configure Marketing Channels: Leverage out of the box, pre-defined marketing channel logic, that will assign traffic based on source. You can also customize the rules to include specific tracking codes. If you’d like to better understand how to utilize marketing channel attributes (via UTM parameters), you can check out my other post here.
  3. Set Goals and Key Events/Performance Indicators: It is important for a business to establish ways to measure success such as: revenue, average order value, visits, etc… Additionally, one can determine events such as product views, add to carts and purchases. This is a comprehensive guide on KPI’s and the ones that may help your business get the visibility it needs into performance.

Step 2: Adding Tags for Key Events

  1. Configure Analytics Tags: By adding a Tag Manager to your website (like Google Tag Manager, Adobe Tags, Tealium, etc…), you can allow for better ease of use and security than adding code directly into the code base. There are free and paid options.
  2. Add Analytics Tags to Site Events: Tags are code snippets (pixels or javascript) that can be attached to elements on a site, such as a button click or page load.

Step 3: Custom Reports and Dashboards

  1. Create Reports: Most analytics platforms have out of the box reports that can be used to track traffic sources, conversions and sales. You can also create custom reports, often by utilizing drag and drop actions. Use them to identify trends and to help make business decisions backed by data.
  2. Create dashboards: Make use of dashboards to help visualize your data which can also make it more digestible to a larger group of stakeholders. This is important as it helps to spot problems and opportunities.

In another post, I’ll show ways to analyze the reports and dashboards to recognize key trends and insights, as well as the time periods that are especially useful to compare. Setting up analytics platforms in advance of the holidays is a great way to ensure you collect data that is helpful in driving your sales. Also, adhering to best practices, and initially utilizing out of the box capabilities will enable you to be in a good position to collect and interpret data in a consistent and accurate way.

If you have questions, or just want to talk analytics, activation, and anything in-between, reach out to me at Katie@DataOnTrend.com.

Nothing is Certain Except Data and Taxonomies.

taxonomy

I find myself having conversations about data taxonomies enough that I thought it warranted a blog post.

My conversations about data typically start with a spirited discussion on use cases and platforms, and almost always end with me discussing how data structure is a key step to making sure that once all of the data is brought together (usually for use in a CDP), it’s usable. The data has to be useable in terms of data quality, but also in terms of context. GIGO is a very real thing (Garbage In, Garbage Out), but there are implications of having messy data. Extraneous, misaligned data can waste space and time.

green and yellow printed textile

I believe that data can be the most valuable commodity a person or entity has, and the real value lies in how it can be used. If the data is stored and structured in a meaningful way, it can be worth its weight in gold.

So, let’s start at the top…

What’s a Taxonomy, you ask?

According to the Oxford English Dictionary, a Taxonomy (/takˈsänəmē/) is “a system of classification.” It can be used in many different ways, including in Biology with regard to organisms, but it can also be used for inanimate objects and data, like attributes/qualities of an item.

I often talk about clarity of language in business, based on function and context. This is one of those times that this is especially important. Product hierarchy and classifications are part of a Taxonomy. Marketing parameters and campaign attributes are part of a Taxonomy. Yet these are two separate but related systems of classifications.

taxonomy

Why is this Actually Important?

taxonomy

Low quality data is a problem for so many reasons. The quality isn’t just contingent on the setup within the technology itself, like incorrect values or errors in processing; it can also be based on how the data is organized. If data points are correlated incorrectly or without consideration of the business need, not only can it lend to operational inefficiency, but it can also cause incorrect insights to be derived.

Channels, Hierarchies and Parameters, oh my!

As I mentioned above, business context is critical to these exercises. My examples below aren’t intended to serve as specific guidance for a business, but rather a way to consider the setup.
You can reach out to me directly if you want to discuss your business needs.

We’re uniquely positioned as an industry to be able to bring together 1P and 3P data in a more integrated way, through platforms like CDP’s and using various API’s and server side solutions. Historically, while we’ve had more access to raw, granular tracking data, privacy centricity and regulatory considerations have necessarily changed that approach. This makes operational efficiency more important than ever, and properly structuring data drives faster time to insight and more opportunities to activate on that data.

For the rare business that is starting fresh, identifying and then prioritizing the data sets to properly classify is a great exercise to do from the start. For the overwhelming majority of businesses that already have a significant amount of data, structured in a variety of ways, the exercise becomes a matter of reclassifying the metadata and identifying how best to marry data sets to derive the right insights. Prioritization is still key, and that’s based on what the most critical outcomes and use cases are at the time that the exercise is being performed.

Campaign Classifications & UTM Parameters

UTM parameters, or Urchin Tracking Module parameters, are values added to a URL to track campaign results. These parameters can be ingested in to Analytics systems like Adobe Analytics and Google Analytics, via processing rules that parse the values into meaningful classifications for reporting. Below is an example of the structure and data that can be appended to the URLs.

taxonomy

In order to effectively analyze the attributes, and results, from URL parameters, it’s important to know how the business rules translate those parameters into actionable insights. Finding an illustrative way to associate these values will save time for teams and individuals to understand how to choose the best KPI’s for campaigns, based on forecasts, historical trends, and results. Understanding how best to tie the funnel (Awareness, Interest, Consideration, etc) to channels (SEM, Display, Out of Home (OOH), Social, etc…) to sub-channels, tactics, and products, is an important way to link all of these aspects of a campaign together.

Product Taxonomies

For businesses that are selling products, having them properly associated with categories is another critical exercise. Fruit is a great example of this. Fruit is a top category, followed by type of fruit, then by subtype, color, variety, etc… If you want to sell more apples, understanding what attributes make that type of fruit the most desirable, by season, is achievable through how the metadata is associated with transactions, and ultimately to the people making the purchases. We’ll address audience building, based on these attributes and results, in another post.

Don’t Let Bad Data Happen to Good People

Structuring data isn’t the sexiest effort, but many campaigns certainly are. Properly bringing organized data together can ensure you have robust measurement to accurately plan and activate. While the campaigns themselves are important for engagement, awareness and revenue, if you can’t determine what aspects of the campaign resonated and most effectively drove the intended results, then there’s money being left on the table.

If you have questions, or just want to talk analytics, activation, and anything in-between, reach out to me at Katie@DataOnTrend.com.

Who’s on First [Touch]… What’s on Last [Touch]…

Who’s on First [Touch]… What’s on Last [Touch]…

As a followup to my first post about Attribution, here’s a use case for how to think about using the First Touch attribution model in Adobe Analytics using AttributionIQ when running a Brand Awareness/Upper Funnel campaign.

Feel Good Productivity

https://amplifyyou.amplify.link/2023/07/taylor-swift-brand-success/

Feel Good Productivity

“I cry a lot but I am so productive, it’s an art”

Taylor swift

I don’t know about you, but I love being productive. Feeling like the work I put into something is valued, makes me feel like it’s time well spent.

The Taylor Swift reference is mostly a fun nod to someone who is clearly productive, though maybe you think of her more in the context of those “Stars, They’re Just Like Us” articles. That said, she does hit on something important in “I Can Do It With A Broken Heart.”

What happens when the value that we derive from our hard work, is mainly qualified by others. What about when we push ourselves/others to the brink of burnout in order to succeed and be “the best?” Too much of a “good” thing isn’t actually good for anyone, and experts express that productivity may actually be part of “toxic achievement culture” when it goes too far. We all need balance, and Ali Abdaal explores how prioritizing happiness actually leads to better productivity. Being happy isn’t counterintuitive to being successful.

Image c/o https://a.co/d/asCKPaE

So, how do we harness the motivation and satisfaction that productivity can provide? “Feel Good Productivity” by Ali Abdaal is a refreshing and interesting exploration of how to do this without sacrificing our well-being. Known for his popular YouTube channel on productivity, study tips, and life hacks, be blends practical advice and philosophical reflection to the book.

Abdaal rejects the traditional, often punitive approaches to productivity that prioritize relentless efficiency over personal satisfaction. I think this is a trip that many of us fall into, often times starting with when we were kids. I think of Bart Simpson writing something 100 times on a chalk board. Sure, understanding consequences is important, but what about when we don’t have the tools or coping mechanisms to understand how to infuse what we need to do, with how we want to feel? We have to learn them.

Image c/o https://a.co/d/asCKPaE

“Do less, so that you can unlock more.”

ALI ABDAAL

Ali Abdaal advocates for methods that align productivity with happiness, making the journey as rewarding as the destination. I often talk about efficiency in how I discuss analytics, because I think it’s an important part of how we think about operational execution and how we can harness automation to “work smarter, not harder.” That said, only focusing on the doing, and now how it makes us feel (a sense of accomplishment, celebrating the wins, communicating those feelings and successes to others), can drain our work of joy, thereby making us less productive. Too much of anything isn’t healthy, especially when it’s relentless and overtakes the tasks from which we truly derive joy.

Abdaal doesn’t just focus on work-related productivity but also considers the importance of rest, leisure, and self-care. We know how important “self-care” is, but we need to embrace it as more than just a buzz word, and maybe seeing how it also benefits our work and sense of satisfaction in all aspects of our lives, helps to really put it into practice. The book also (obviously) explores how activities like exercise, meditation, and hobbies contribute to a more productive and fulfilling life.

Image c/o https://a.co/d/asCKPaE

wake up and workout slogan on light box among sports equipment

If you just browsed this post because #TLDR, I get it. Here’s a few articles that give a similar sentiment, and also offer solid, actionable, tips:

When My To-Do List Piles Up, I Use This Productivity Trick

7 Essential Self-Management Skills

10 Time Management Tips to Up Your Productivity Game

Some of this may seem obvious. If you’re already great at balancing productivity with happiness, I commend you. It’s been a challenge for me, personally and professionally, and something I continue to work on. This book was a great reminder, with actionable insights, that my own well-being is just as important as my productivity – there’s a way to have these two things exist harmoniously in my life without entirely compromising one or the other. If you face the same challenge as I do, or you’re just curious about another person’s perspective on finding this balance, I’d recommend reading it. 

Cheers!
Katie

Attribution is All About Perspective…

code projected over woman

Attribution is All About Perspective…

You may or may not have seen my Adobe Summit Analytics Rockstar session on Unique Attribution Models in Customer Journey Analytics (CJA) data views.

For those of you less familiar with CJA, attribution, and data views, I thought I’d take a few steps back to share some of my thoughts/tips on understanding attribution models. I’ll be following up with a multi-part series to show how impactful these steps can be for improving ROI on marketing campaigns, just by changing your perspective.

Adobe Experience League

About 70% of my Analytics knowledge has been “self-taught” meaning I found the information I wanted to learn about through free resources I found online. About 30% has come from on-the-job experience.

While I fully support a traditional learning path, having access to these kinds of materials can give those of us with a less traditional path the opportunity to learn these things, in an equitable way.

During the virtual Adobe Summit in 2021, I did a roundtable Q&A discussion with a few other Adobe customers about Experience League. I talked about how there are so many resources that can help with both self-directed learning as well as fostering a sense of community and camaraderie when you need to figure things out. Check out this video showing some of the ways that Experience League can help support your up-skilling on the Experience Cloud products.

Not only is access to this helpful at an individual level, like with my path to learning about Experience Cloud solutions, but also at an enterprise level, my team is able to up-skill on topics that may not be their key area of focus in their work or education at that time. My goal is to always keep learning about how things work as they evolve, and how I can continue to make things better, whether by process or functionality, for myself and my teams.

If you’re interested in getting into the field of Analytics, looking to brush up on your skills or you’re interested in learning about other Adobe solutions, Adobe Experience League is a great, FREE, resource.

You can customize your learning depending on your skill level and interests. It has tutorials, documentation, and a community of Analytics SME’s from a variety of verticals and specialities that can help support your exploration into the Adobe Experience Platform related solutions.

https://experienceleague.adobe.com

Free Coding Resources for Kids

Free Coding Resources for Kids

Here are some popular options for free coding resources for kids:

  1. Scratch – Scratch is a free programming language and online community created by MIT for kids to create and share interactive stories, games, and animations.
  2. Code.org – Code.org offers free coding courses for kids of all ages, including courses on block-based programming, web development, and more.
  3. Khan Academy – Khan Academy offers free programming courses for kids, including courses on JavaScript, HTML/CSS, and SQL.
  4. Tynker – Tynker offers free coding courses and puzzles for kids, as well as premium features for a fee. Tynker uses a block-based coding language and offers courses on game design, animation, and more.
  5. Codecademy – Codecademy offers free coding courses for kids in web development, programming, and data science.
  6. Alice – Alice is a free programming environment created by Carnegie Mellon University that teaches kids how to create 3D animations, stories, and video games.
  7. App Lab – App Lab is a free programming environment created by Code.org that teaches kids how to create their own mobile apps using block-based programming.
  8. Codemoji – Codemoji is a free platform that teaches kids how to code by using emojis instead of traditional programming syntax.

These are just a few of the many free coding resources available. Depending on your child’s interests and age, you may find other resources that are more tailored to their needs.

In Conclusion, Don’t Worry About It

In Conclusion, Don’t Worry About It

I’ve never watched Gilmore Girls. WAIT – before you abandon ship entirely, give me a chance. In 2000 I was a recent high school grad and I started at a college that wasn’t the right choice for me (more to come on this in a future post). At that stage in my life, I was a diehard Law and Order fan, so the happenings of Stars Hollow didn’t quite align with my interests (my true crime Murderinos know what I’m talking about), but I’m thinking of binge watching the entire series now that I’m an adult mom that lives in the suburbs. I assume that I could have related more to Rory when I was a kid? I also wasn’t really that kind of kid, but more to come on that in a future post too. That said, now I relate to Lauren, and I’m guessing I’d relate to Lorelai too.

So, let’s get into the book itself. Cover is super cute, and the book is super short, so this is a great book for someone who wants to read something inspiring, but who doesn’t have the time/interest in reading a lengthy exposition on public speaking and worrying less.

It’s also a great book for those of us who have experienced anxiety and/or imposter syndrome.

“I couldn’t quite allow myself the freedom to enjoy it when I was so sure I was an impostor.”

Lauren Graham

Lauren Graham was volunteered by her father to speak at the 2017 commencement speech of her high school, Langley High. Even as an accomplished actor, she felt nervous to speak at the commencement, especially following Will Farrell’s speech the prior year. She recalls a time when she auditioned for a school play, after already having had lead roles in other productions, and “flopped.” She didn’t get the main role because her nerves took over, and she felt pressure to succeed instead of hoping for a great role and having fun. Then, in her moment of disappointment, she was approached by another student who offered to take that supporting role off her hands if she didn’t want it. In that moment she recognized that her “failure” was another’s success.

In an effort to not let my own nerves take over, I’ve gotten into the practice of mindfulness. When I’m uncomfortable, I take a deep breath and pause for a moment. I try to name what I’m feeling, and validate that I’m feeling the way that I am. Then I ask myself “does this feeling serve me?” At the end of the day, you’re entitled to feel however you want. Happy, mad, resentful, proud, guilty… but if that feeling doesn’t serve you, then you’re working against yourself. Even when the circumstances are the same, shifting the narrative for yourself can make all the difference in the world. What if you don’t fail? What if you succeed? Even in the moments when you feel the most powerless, you always have a choice. You may not be able to change others, but you can change the way you talk to yourself.

woman in black mini dress sitting on brown leather tufted sofa chair beside brown wooden book shelf

Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.

Buddha

I recently spoke at an event, in front of the largest live audience I’ve spoken in front of to date. While I really enjoy public speaking, I still get very nervous. This time I decided that, not only did I want the experience of sharing my knowledge with a group of people in this way, I wanted to enjoy it. I got some laughs, some great questions, and I left the stage feeling really good about myself.

After the event I had someone make a somewhat critical remark about me presenting “self-explanatory” content. For a few minutes, I questioned my presentation, my content, my intent… and then I remembered the people who came up to me after with great questions and interesting comments. I remembered when I was just starting out in analytics, and I didn’t have the answers. I valued guidance then, that now might feel a bit introductory after all these years. Perhaps she didn’t mean to diminish my success, and even if she did, it was the way I felt about myself that actually mattered. I was, and still am, really proud of myself for getting up there and talking about something that I love talking about.

“Love yourself, and what you’re doing, even if you’re not yet at the place you hope to land. Let joy be the thing that drives you, and I bet you’ll get there faster.”

Lauren Graham

Hope isn’t just for high school graduates. Nerves aren’t just for novices. You’re never too old to change things for the better, or to strive for something more than where you are. There’s no shame or ego in enjoying life and experiences and accomplishments. There’s also no shame in being satisfied with where you are. If you’re happy, then I’ll meet you where you are and celebrate alongside you.

And for me, on my journey, I’ve realized that at the end of the day I’m not for everyone. The things I share aren’t for everyone either, but that doesn’t diminish my own self worth. Hopefully, the things I’m saying here are resonating with you in some way, and if they’re not, that’s ok too. If I can leave you with anything, I’ll align myself with Lauren Graham’s sentiment: be kind to yourself. Try to recognize when your expectations of yourself may go far beyond what others expect of you, and give yourself some grace. Often times, we’re our own harshest critics. Any accomplishment is worth celebrating. Try to enjoy your own unique journey.

and In Conclusion, Don’t Worry About It.

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Empowering Businesses with Data-Driven Insights. At Data on Trend, we help businesses unlock the full potential of Adobe Analytics, Adobe Customer Journey Analytics, Adobe Target, Adobe Real-Time CDP, and Adobe Experience Platform. Our expert insights, strategic frameworks, and hands-on guidance empower organizations to optimize marketing performance, enhance customer experiences, and drive operational efficiency. Explore our latest blog posts on marketing technology data strategy, book reviews, and productivity tools to stay ahead in the ever-evolving digital landscape. Get in Touch: Have questions or need expert consulting? Reach out at katie@dataontrend.com. Follow Data on Trend on Instagram, Linked In and Facebook, for real-time updates and industry trends!

© 2024 Data on Trend. All Rights Reserved.